MS CRM 3.0 Training

1.	8521: Microsoft® CRM 3.0 Sales Management
	Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
2.	8522: Microsoft® CRM 3.0 Marketing Automation
	Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Marketing Automation module.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
3.	8523: Microsoft® CRM 3.0 Service Management
	Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
4.	8524: Microsoft® CRM 3.0 Service Scheduling
	Summary: This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service Scheduling module.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
5.	8525: Microsoft® CRM 3.0 Customization
	Summary: This three-day instructor-led course provides students with the knowledge and skills to plan, develop and apply Microsoft CRM 3.0 Customizations. The course focuses on using the Microsoft CRM 3.0 Customization tools and the Microsoft CRM 3.0 Client Program
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
6.	8526: Microsoft® CRM 3.0 Installation and Configuration
	Summary: This three-day instructor-led course provides students with the knowledge and skills to install and configure Microsoft® CRM 3.0.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
7.	8530: Microsoft® CRM 3.0 Data Migration
	Summary: This one-day instructor-led course provides students with the knowledge and skills to install and implement the Microsoft® CRM 3.0 Data Migration Pack.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
8.	8529: Microsoft® CRM 3.0 Administration
	Summary: This two-day instructor-led course provides students with the knowledge and skills to plan, develop, and apply, and examine administrative tasks within Microsoft CRM 3.0.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)
9.	8531: Extending Microsoft® CRM 3.0
	Summary: This three-day instructor-led course provides students with the knowledge and skills to develop extensions for Microsoft CRM 3.0. The course focuses on extension methods documented in the Microsoft CRM 3.0.
	Audience: IT professionals, information workers
	Delivery Method: Instructor-led (classroom)

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